University of Maryland University College; Largo, MD                                               December 2018 – Present

Director of Operations for International Programs

 

Oversees the operational aspects of the Office of International Programs, providing support to University leadership, students, faculty, and staff. Coordinates the development of NDAs, MOUs, articulation agreements, and collaborative proposals between UMUC and international entities. Contributes to the University’s strategic planning, long-range objectives, and policy formation. Coordinates the development of marketing materials designed to promote the University to its potential international constituencies, including print publications, videos, websites, social media, promotional collateral etc. Responsible for budgetary planning, reporting and organization for the Department. Collaborates with representatives from foreign colleges, universities, consortia, third party providers, and other international organizations for special projects.

 

George Washington University; Washington, DC                                                      June 2018 – December 2018

Assistant Director of Student Services

 

Managed the counseling staff of the Colonial Student Services Center who assist students with financial aid, billing, and registration questions in person, through email, and by phone. Maintained and adjusted the personnel schedule to best accommodate business need and employee preference. Worked collaboratively with colleagues in Student Services, Office of Student Financial Aid, Student Accounts, Office of the Registrar, Housing, and other university offices to stay informed of changes to internal and external policies and procedures. Identified trends in customer inquiries as well as opportunities for process and service enhancements. Led staff through ongoing expansion of content knowledge, including the addition of registrar customer service duties.

 

University of Maryland University College; Largo, MD                                              October 2016 – June 2018

Associate Director of Admissions

 

Supervised and coached a team of 11 admissions advisors and 5 virtual solution advisors. Maintained accountability for customer service delivery to potential civilian and veteran students. Trained admissions advisors on relevant university admissions policies, appropriate outreach strategies for recruitment efforts, and accurate civilian and military/veteran content. Managed statistics and operations data to ensure the team exceeded productivity and customer service delivery metrics. Performed weekly call review sessions. Represented the admissions department on various university wide projects and change initiatives. Led a team of subject matter expert for admissions focused written communication with students (including chats and emails). Accomplishments: Successfully developed and integrated a team of virtual solution advisors who specialize in written communication (emails, live agent chat, and interdepartmental cases) in the Office of Admissions. Successfully hosted a new Enrollment Management (EM) Talks project which highlighted and detailed the UMUC student experience to key stakeholders within the university.

 

A.M.E. Zion Church Department of Christian Education; HQ in Charlotte, NC                 March 2013 – Present

Chief of Staff and Project Manager

 

Manages the tracking of all tasks and budgets related to annual conventions. Documents processes and timelines for projects to create Work Breakdown Structures (WBS) and project schedules. Develops project milestones and assigns due dates for project deliverables with input from stakeholders. Performs management oversight of approximately 50 staff employees to ensure the success of all events at annual conventions with 1000-3000 attendees. Serves in a virtual/adhoc consultant position providing management and project management expertise.

 

Science Applications International Corporation (SAIC); Greenbelt, MD                 February 2014 – August 2016

Lead Property Administrator

 

Served as property custodian of NASA Integrated Communications Services property account at NASA Goddard Space Flight Center (GSFC). Managed property, inventory, and supply chain channels. Evaluated policies and recommended changes to improve inventory results based on information gathered from previous inventory cycles and trend analysis. Performed management responsibilities, distributed task assignments, and conducted performance evaluations for three employees. Accomplishments: Reduced contract inventory loss rate by 50% for FY14 Equipment Inventory to achieve agency loss rate metric of .5% for the first time in the history of the contract. Managed contract to a historic .001% loss rate for the FY15 Equipment Inventory.

 

Piedmont International Consulting; virtual/ad hoc                                                                                   June 2016

Project Management Consultant

 

Provided instruction and guidance during project management simulation activities for approximately 20 employees at the US Department of Energy. Co-facilitated introduction to project management course which provided an overview on the project management life cycle.

 

Bowie State University Entrepreneurship Academy; Bowie, MD                                       June 2015 – June 2016

Graduate Assistant

 

Drafted correspondence on behalf of Entrepreneurship Academy (EA) and Dean of the College of Business. Provided program support to College of Business by documenting protocols and organizing initiatives to promote recruitment efforts and partnerships with local public-school districts. Compiled program evaluation data and performed qualitative and quantitative analysis. Instructed visiting high school students on how to implement creative ideas to develop a conceptual entrepreneurial business framework.  Accomplishments: Collaborated with Executive Director to explore, plan, and implement strategic and innovative case study presentations and peer reviewed scholarly research. Developed database for Advisory Council member contact information and activity participation.

 

TRAX International Corporation; Greenbelt, MD                                                 February 2008 – February 2014

Equipment Inventory Manager      

 

Planned and performed annual inventories of all controlled government equipment located at GSFC. Processed inventory transactions and monitored inventory statuses for designated property accounts using government databases like NPROP, and Business Warehouse (BW). Assisted in scheduling pickups, aiding customers, and verifying outgoing equipment in accordance with government disposal regulations in the Disposal Warehouse.Accomplishments: Led a working group in the conversion of over 32,000 pieces of contractor managed assets to comply with changing government regulations by using Microsoft Excel and several government databases.

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